G-TECHNOLOGY - Help and Product Support

	Support Overview
	FAQ/KBASE
	Web Order Support
	Technical Support
	Request an RMA
	Product Manuals
	Online Community
	Downloads
	Register your Product
	Product Compatibility
	Return & Warranty Policy

For help with a
web order
877.290.7876
email web order team

For general help
310.449.4599
email sales team

For help in Europe
+44 (0) 1223 406520
email European team

Account Login

In the event that you require technical support for your G-TECH product,
please choose one of the links below

Frequently Asked Questions - find answers online to the most commonly asked questions and support issues.

Web Order Support - Get help with your order placed on g-technology.com.

Technical Support - options to contact our support specialists.

Use the form below to communicate your technical support issue with our support team. This information will be used to generate an RMA (Return Merchandise Authorization) if necessary.

This is the most effective way to contact our support department.
Support hours are M-F, 8AM-6:30PM PT.

Support Form:

*First Name:

*Last Name:

Company Name:

Reference Number:

*Email address:

*Telephone:

Note: we cannot ship to a PO Box. Use street address only.

*Address:

Address2:

*City:

State:

*Postal Code:

Country - Leave Blank if USA:

IMPORTANT! Click here if you purchased your product in Europe

*G-Tech Model

*Capacity:

*Serial Number(s):

Silver

Black

Where did you buy your product?

*Date Purchased:

Processor:

OS:

RAM:

Video Capture Card (if applicable):

*Primary Adapter Model (what is the unit plugged into?):

Other Adapters in System:

Other Devices Connected:

*If you are sending in a drive for repair please check one:
It is OK to replace or format my drive
Please attempt to retain the data on my drive

*Problem Summary:

I have already spoken to tech support about this issue

*Problem Details:

Check if you would like a copy emailed to you

In Europe email support at:
eusupport@g-technology.com

For all other locations including the US:
support@g-technology.com

Request an RMA - Return a product purchased from the G-Tech webstore within the past 30 days.

Product Manuals - the latest support and product documents.

Downloads / Drivers - our latest software.

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